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Frequently Asked Questions (FAQs)
We offer a wide range of products, including food processing knives, industrial cutting tools, and specialized blades for various applications. Our product line includes knives for bakery and pastry, meat processing, fruit and vegetable processing, as well as blades for ceramics, printing machinery, and papermaking.
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What materials are your products made from?
Our products are made from high-quality materials such as: Stainless Steel: Rust-resistant and food-safe, ideal for food processing and industrial applications. Ceramic: Lightweight and extremely sharp, suitable for precision cutting. High-Carbon Steel: Offers excellent edge retention but requires more maintenance, ideal for professional use.
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Can I customize the dimensions and design of the products?
Yes, we offer customization options for blade length, width, thickness, and edge profiles. You can also choose the handle material and design to suit your specific needs. Simply provide us with your specifications or a sketch, and we will tailor the products to your requirements.
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How do you ensure the quality of your products?
We adhere to strict quality control standards, including ISO 9001:2015 and ISO 13485:2016 certifications. We use automatic in-process measurement for key parameters and batch tracking to ensure consistency and traceability. Each product undergoes rigorous testing to meet high performance and safety standards.
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Are your products suitable for industrial use?
Absolutely. Our products are designed for various industrial applications, including food processing, ceramics, printing machinery, and papermaking. They are built to withstand heavy use and maintain their performance over time.
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What is the lead time for custom orders?
The lead time for custom orders depends on the complexity and quantity of the order. Typically, it ranges from 2 to 4 weeks. We will provide you with a specific timeline once we receive your detailed specifications and approve the prototype.
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Do you offer any warranties or guarantees?
Yes, we offer a warranty on our products to ensure customer satisfaction. The warranty covers defects in materials and workmanship for a specified period, typically 12 months. If you encounter any issues, please contact our customer service team for assistance.
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How should I maintain my products?
To ensure the longevity and performance of your products, follow these maintenance tips: Clean the products thoroughly after each use to prevent residue buildup. Store the products in a dry place to avoid rust. Sharpen the blades regularly using a suitable honing tool. Avoid dropping or mishandling the products to prevent damage.
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Can you provide samples for testing?
Yes, we can provide samples for testing upon request. Please contact our sales team to discuss your requirements and arrange for sample delivery.
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What is the minimum order quantity (MOQ)?
The minimum order quantity varies depending on the type of product and customization level. For standard products, the MOQ is typically 100 units, while for custom products, it may be higher. We can discuss the specific MOQ with you during the consultation process.
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Do you offer international shipping?
Yes, we offer international shipping to ensure our products reach customers worldwide. Shipping costs and delivery times will vary based on your location. Contact us for a shipping quote and estimated delivery time. If you have any further questions or need more information, please feel free to contact our customer service team. We are here to help!